Refund policy

 

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at hello@bosswgroup.com along with your name and order number. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping is at the expense of the buyer.

We will notify you once we’ve received and inspected your return, and let you know if the exchange was approved or not. Your preferred item will be placed on hold until we receive your return. Once the return is received, we will assess the item and confirm that it meets the above requirements. You will then be notified that your return has been accepted and the exchanged item will be shipped out to you.

You can always contact us for any return questions at hello@bosswgroup.com.

Damages and issues

Please inspect your order upon reception and contact us within 5 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.